SMS Policy

Who Receives SMS Messages

• Only restaurant staff who explicitly enable SMS alerts
• Messages are sent to a phone number provided by the restaurant

When SMS Messages Are Sent

• Only for high-severity (red) feedback
• Not for neutral or positive feedback
• Not for marketing or promotional purposes

Message Content

SMS messages may include:

• Table number
• Issue category (e.g., service, food)
• Short guest comment (if provided)

Consent

By enabling SMS alerts and providing a phone number, restaurant users consent to receive operational SMS notifications related to guest feedback.

Opt-Out

Restaurant users can disable SMS alerts at any time from their dashboard settings.

Message Frequency

Message frequency varies based on guest activity. There are no automated marketing messages.

Carrier Disclaimer

Standard message and data rates may apply.

Contact

For SMS questions or support: support@shiftsave.com