Privacy Policy

Effective date: August 30, 2026

ShiftSave LLC ("ShiftSave," "we," "our") provides a real-time guest experience platform for restaurants. This Privacy Policy explains how we collect, use, and protect information.

Information We Collect

From restaurant users (managers, owners)

  • Email address (for authentication)
  • Phone number (for SMS Alerts, when the restaurant enables them)
  • Restaurant information (name, table count, timezone, and optional Google listing URL)

From people who request a trial

  • Name, email, phone, and restaurant name
  • Restaurant address or ZIP code, and how many locations they operate
  • Optional notes about setup

From guests

  • Feedback ratings and optional comments
  • Table number and submission timestamp
  • A phone number, only if the guest chooses to enter one when asked whether the restaurant may follow up about a problem. This is always optional, is never requested for positive feedback, and is only offered at restaurants that have turned the feature on.

We never collect guest names or email addresses. A guest phone number is collected only when the guest volunteers it as described above.

How We Use Information

  • To provide real-time feedback and alerts to restaurants
  • To authenticate users and secure access
  • To send SMS Alerts only when enabled by the restaurant
  • When a restaurant enables it, to show guests a one-tap link to that restaurant's Google listing after they submit feedback
  • To follow up on trial requests and arrange setup
  • To improve product performance and reliability

We do not collect a guest's Google account or the content of any Google review. The listing link is a URL the restaurant configures.

SMS Communications

  • SMS messages are sent only to restaurant staff designated by the restaurant
  • Guest-alert messages are sent for negative (red) feedback, and for moderate (yellow) feedback when the guest asks to be seen during the visit
  • Guests never receive SMS messages from ShiftSave
  • If a guest leaves a follow-up number, it is shown on a private staff note page (linked from the alert when a comment is included), not in the text message itself, so the restaurant can call the guest back directly

Guest Follow-Up Numbers

  • Providing a number is entirely optional, and feedback can be submitted without one
  • A number is shared only with the restaurant the guest gave it to, and is used only to follow up about that visit
  • We never use guest numbers for marketing, and we never sell or share them
  • Numbers are automatically deleted 30 days after the feedback was submitted

Data Sharing

We do not sell, rent, or share personal data with third parties except:

  • Infrastructure providers (e.g., SMS delivery, hosting) strictly to operate the service
  • When required by law

Data Security

We use industry-standard security practices, including:

  • Encrypted connections
  • Server-side access controls
  • Strict tenant isolation

Data Retention

Data is retained only as long as necessary to provide the service and meet legal obligations. Guest follow-up phone numbers are an exception: they are automatically purged 30 days after the feedback was submitted, while the rest of the feedback is kept.

Your Rights

You may request access, correction, or deletion of your data by contacting us.

Contact

ShiftSave LLC

9901 Brodie Lane, Suite 160

Austin, TX 78748

support@shiftsave.co