Make sure the team knows what the QR is
Best practice: mention it once when it fits naturally — greeting, food drop, or first check-in.
If something isn't right, use the QR to let us know privately. If everything's great, we'd love to hear that too.
Keep the tent where guests can see it
Tents migrate — behind the napkin holder, onto the next table, into a stack by the register.
Quick check at pre-shift: is there one standing on every table it's supposed to be on?
Keep alerts on
ShiftSave works best when the active manager sees the alert in the moment.
Sound on. Notifications on. Phone nearby.
Go to the table within five minutes
This is the whole product. Everything else is just plumbing.
Read the guest note first — cold food and a rude server need different approaches. Then go over already knowing what happened, so the guest does not have to explain it twice.
What to say when you get there
Lead with the fix, not the report. Never mention the QR code or ask who scanned it.
I noticed something wasn't quite right — let me take care of that for you.
Acknowledge the issue, take ownership, and use your normal service-recovery judgment. Then check back before the guest leaves.
What success looks like
On a handful of tables you may see very few alerts, sometimes none — that means nothing went badly wrong.
Positive check-ins, guest participation, and whether your team can act quickly when something does go wrong all matter.
The goal: catch issues while they're still fixable — and make it easy for any guest to share their experience.
Questions or something not working? Text Imen anytime, or email support@shiftsave.co.